example of how blu deals with upset customers...

I think their "F" rating with the denver BBB is working. While many have been pleased with their product, when things don't go well, this company seems to turn on many of us who have already paid them. Our constant persistance asking for help turns to frustration on our part. Then, someone at Blu decides to first not respond at all, and then when we go outside to tell other photographers about our issues, they threaten vague law suits with improper grammar and poor diction.

All I want is my money back for the additional $200 site I never received. They have ceased all communications with me and are ignoring me

(note the poor grammar usage in the last sentence ("You are really need to seek help.") Must be a crack legal team that allowed their client to send threats out by e-mail. Shouldn't that have been done by registered letter by a law firm representing Blu? Inquiring minds want to know...

Here is a recent e-mail response from Blu to yet another photographer who is looking for a problem to be resolved and her money back:

From: bludomain [mailto:info@bludomain.com]
Sent: Friday, January 16, 2009 10:23 AM
To: Edit1Media
Subject:

You now have a harassment filing in the court of Colorado along with a
few in other states. Famous photographers are growing weary of you
posting on their BLOGS harrassing them. Good luck.

Anything with our name in it - is being traced and so far you are the
IP behind the trace.

Fake names, fake phone numbers and fake emails. Luckily we can trace
you everytime.

The courts will deal with you now along with our legal team. WE do
not care about cost, if we have to make an example out of you we will
do it.

You are really need to seek help.

BLUDOMAiN

Do not email us back it will go against the filing we have now
instated against you and your business.

Blu Ripped Me Off...

My name is Patrick Murphy-Racey. I am a commercial photographer in Knoxville, Tennessee and I have had a long history of problems with Blu Domain, operating out of the Denver, Colorado area. They admittedly have many satisfied customers and some cool designs but a large group of people making a living as shooters have been taken advantage by them, their lack of timely contact, never resolving problems, and in my case, accepting $300 for a website that I never got. My story is one of many so it is my hope that you will share your story with me and others so that we can explore together a class action law suit. Initally, all we need is to know who we are so we can band together, see a larger picture of their abuse, and then sue Blu for our money back and for punitive damages. I know I'm not the only one that has lost business because of their lack of competence. I'm done sending e-mails to Blu, writing letters to Blu, responding to numerous e-mails from others in my same situation, trying to call a human being at Blu, and simply being ignored. So, if you've been ripped off too, tell the rest of us your story and let's see where it all goes. I've got a great lawyer in Denver waiting for your comments so don't be afraid, take a few minutes and tell us what happened, and if you ever got it resolved. Sincerely, Patrick :)

PS. All you do is click on "Comments" immediately following this note, and let her rip!